Frequently Asked Questions

Q. How do I get a prepaid envelope?

We normally replace the number of envelopes received but if you require more please call 0207 723 9383.

Q. Why didn’t I receive any Special Delivery envelopes with my payment?

If your prepaid envelope was under £250 (our minimum) or just contained silver; we will not replace the envelope and would have reclaimed the cost of the last postage, from your payment.

Q. How will I be paid?

We buy via bank transfer or cash in-store, this is up-to yourself.

Q. How much will I be paid?

The prices we list daily in the morning will be the prices we pay according to the delivery of the parcel. E.g. so when we receive the parcel, we will pay the fix we have on the screen.

Q. When will I be paid?

Within the same day.

Q. Why haven’t I received my payment yet?

Please keep your tracking number from the post office and check to see whether we have received your parcel. Once checking, if we have received your parcel, please contact us either through the online live chat or the one of the branches for more information.

Q. How can we trust sending a high value item?

All of our parcels are tracked, and you are able to follow your parcel until we receive it. We are a bonafide, established business operating in London.

Q. Can I send you a picture to value my diamond?

We cannot value a diamond through a picture. You would need to bring any diamonds in for an on the spot valuation. if your diamond is certified through a geologist governing body we can provide a rough price estimate from a picture before you come to one of our stores.

Q. Do I need to book an appointment to come in to store?

Pre-booking is preferred however not essential. We have multiple stores that you can walk in without an appointment. To make sure you are seen quickly, pre-book so we can ensure a sales advisor is ready for when you attend.

Q. Can I have my item tested in-store?

Most of the items we buy we are able to test in-store. Occasionally we may need a third party to authenticate products we believe my not be authentic.

Q. Do I need to bring anything else with me when coming into the store?

We will require photographic I.D.

Q. What do you buy?

We buy any high end watches, scrap gold, broken gold, gold bullion, gold coins, gold, diamond jewellery, high end jewellery and loose diamonds.  We may buy other items, if they are not listed please give us a call.

9 Carat - £ 15.14 14 Carat - £ 23.61 18 Carat - £ 30.28 21 Carat - £ 35.32 22 Carat - £ 36.98 24 Carat - £ 40.37 Platinum - £ 18.6 Silver - £ 0.35
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