FAQ's

Your Questions Answered...

We normally replace the number of envelopes received but if you require more please call 0207 723 9383.

If your prepaid envelope was under £250 (our minimum) or just contained silver; we will not replace the envelope and would have reclaimed the cost of the last postage, from your payment.

We buy via bank transfer or cash in-store, this is up-to yourself.

The prices we list daily in the morning will be the prices we pay according to the delivery of the parcel. E.g. so when we receive the parcel, we will pay the fix we have on the screen.

Within the same day.

Please keep your tracking number from the post office and check to see whether we have received your parcel. Once checking, if we have received your parcel, please contact us either through the online live chat or the one of the branches for more information.

All of our parcels are tracked, and you are able to follow your parcel until we receive it. We are a bonafide, established business operating in London.

We cannot value a diamond through a picture. You would need to bring any diamonds in for an on the spot valuation. if your diamond is certified through a geologist governing body we can provide a rough price estimate from a picture before you come to one of our stores.

Pre-booking is preferred however not essential. We have multiple stores that you can walk in without an appointment. To make sure you are seen quickly, pre-book so we can ensure a sales advisor is ready for when you attend.

Most of the items we buy we are able to test in-store. Occasionally we may need a third party to authenticate products we believe my not be authentic.

We buy any high end watches, scrap gold, broken gold, gold bullion, gold coins, gold, diamond jewellery, high end jewellery and loose diamonds.  We may buy other items, if they are not listed please give us a call.

you can find out how much your gold is worth through our helpful calculator. Just click here

Yardna Jewellery is trusted by thousands of valued customers every year. don’t just take our word for it, we are 5 star rated on TrustPilot, read our reviews.

Our postal packs contain a prepaid envelope, plastic packaging for your item, an instruction leaflet and a form to be completed to ensure quick payment. 

If your item requires insurance over the value of £15,000 please get in touch.

We use an XRF Analyser which tests your gold to 99.9% accuracy based on purity.

This analysis does not damage your gold, guaranteed, unlike other industry techniques which use acid. 

If after the analysis result and valuation you decide not to sell your item to us,  you will not be charged and your item will be returned.

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